Contact us
NW Austin · Round Rock · Online across Texas
Contact us — healing starts with a real person.
Tell us a little about what you need and Nia, our Client Care Coordinator, will call or text you back — usually the same business day.
Connect with our care team
Please don't include detailed clinical information — email isn't a secure channel.
Prefer to call or text?
Main office 512-400-4790
Nia's direct line 325-238-4920
Email hello@hopeforthejourney.org
Fax 877-894-2395
Hours Monday–Friday, 9:30 a.m.–6:30 p.m.
Reaching out after hours?
Middle of the night? No problem. Send the form and Nia will follow up the next business day.
In crisis right now? Call or text 988 (Suicide & Crisis Lifeline, 24/7). In an emergency call 911. We are not a crisis service and messages aren't monitored after hours.
Our intake process
Three steps to your first session.
No phone tree, no waiting list of strangers — one person walks you from first message to first appointment.
1
Connect
Send the form or call. Nia will answer all your questions, help you find the best-fit therapist, and get your appointment scheduled.
2
Get scheduled
You'll get a scheduling email with your therapist's direct line and a link to the client portal — or book online if you already know who you want to see.
3
Start healing
Along the way, your therapist will be learning what works best for you and celebrating your progress. Our goal: your life is different because of your efforts.
Have you met Nia?
You deserve to speak to a real person.
Nia Berry is our Client Care Coordinator — the person who helps you get started. She's warm, attentive, and fabulous at matching you with a therapist who will really get you.
Even if that therapist isn't with us. We keep an extensive referral list, so if we aren't the right fit for any reason, Nia can still point you in the right direction.
Available Monday–Friday · 9:30 a.m.–6:30 p.m.
Read Nia's bio
or call/text 512-400-4790
Other ways in
Already a client, a colleague, or an organizer?
Current clients
Reschedule, pay, and join your telehealth session from the client portal. To reach your therapist directly, call the main line and use the directory, or email firstname@hopeforthejourney.org.
Professional referrals
Thanks for thinking of us. Complete the referral form and we'll take good care of your referral — and let you know if we're not the right fit.
Speaking & training requests
Interested in a training swap or booking a Hope For The Journey staff member to speak? Tell us about your group and someone will follow up to schedule.
Where we meet
Two offices, or anywhere in Texas.
Both offices are wheelchair accessible and furnished with all body shapes and sizes in mind. Not sure which is closer? Call 512-400-4790 and Nia will help you pick.
NW Austin
4131 Spicewood Springs Rd. Ste. L-1
Austin, TX 78759
Austin, TX 78759
In person · wheelchair accessible
Round Rock
1101 Satellite View #501
Round Rock, TX 78665
Round Rock, TX 78665
In person · wheelchair accessible
Online across Texas
Secure video sessions from home
Every therapist offers online
Ready when you are.
One message and Nia takes it from there — questions answered, therapist matched, appointment booked.
Start the form
or call 512-400-4790